Client feedback


​I enjoy working with PSGS and we have a very positive relationship. I was new to pensions and found them very helpful.
Bruce Allison,
RTUK
PSGS offered the right support at very short notice, at reasonable cost, when we really needed it.
Ian Edwards,
Chair of Trustee, Comet Pension Scheme
Very happy with PSGS as an organisation and that opinion is derived from the performance of those that represent them.
Sean Hoyle,
Wightlink
I work with Wayne and Kirsty. They really understand our business - they work with the company while retaining independence and ensuring compliance. They are a joy and pleasure to work with.
Neil McCawley ,
Ferguson plc
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
Very professional and engaged service.
Danny Nussbaum,
HR Director, Volvo

A final scary thought for the Chair of a DC scheme

New pension flexibilities increasing cost and complexity

The new DC pension flexibilities introduced in the 2014 Budget have helped keep DC pensions in the headlines by providing greater freedom for members in how they use their pension savings. That’s great, but what about the cost?

The DC Chair needs to assess whether the flexibilities over-ride, or need to be introduced into, the scheme rules. There is a cost for revising the rules. Will members actually take advantage of the flexibility once it is introduced? There are additional costs for administration and the revision of systems to cope with drawdown and the associated tax due. Who should pay these costs? The employer/sponsor, or members?

The DC Chair also needs to be familiar with the new disclosure relating to the new flexibilities. Information that is not provided to the member or is provided outside of the required timescales will lead to concerns/complaints and additional costs.

Scary thought

The new disclosure regulations and flexibilities are complex. Complying with them and making decisions over how to best to respond to the new flexibilities are a challenge that needs a tailored approach scheme by scheme. Understanding the membership dynamic and their likely needs are key.

The DC Chair will need to be on top of this, managing the trustees’ advisers to get best value and support from them and meet the demands of the Pension Regulator to avoid fines and/or scrutiny.


If you'd like to discuss any of the issues raised in our 'scary thought' series, why not come along to our Scary DC Breakfast on 28 January 2016 in London? This event is designed for Chairs and trustees of DC pension schemes, pensions managers, finance directors and other employer representatives responsible for pensions. Register to attend here.

 

 

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