Client feedback


A major problem with the pension fund needed skilled, constructive help - which was given!
It’s a pleasure working with key members of the PSGS team: their experience and leadership means that they know how to get the job done, working in partnership with fellow trustees, employers and advisers to achieve the best result for members.
Mark Smith,
Partner at Taylor Wessing
​Ian has added more value than we thought he would at the start… which shows it pays to go with someone who is doing the job of a professional trustee as their bread and butter.
Katherine Cross,
Tyser
I wanted to look at the effectiveness of our trustee board, so Gillian, our PSGS scheme secretary, provided their trustee self-assessment tool to help me gather thoughts and opinions from others on the board. The tool was extremely easy to use and asked all the right questions to help me collect the information I needed as Trustee Chair. It is a great example of the way PSGS shares knowledge with their clients and makes dealing with key governance issues easy. As well as enabling me to meet one of the Regulator’s 21st century trusteeship requirements, using the tool has flagged trustee training needs and ways we could improve trustee meetings further.
Claire Silvester,
Vector Aerospace
Appointing Kevin as KBC professional trustee was one of the best decisions the bank took. He complements the other two trustees and also appreciates the position of the employer too. The experience a professional trustee adds is invaluable and they can share their knowledge and market practice within the KBC plan. Kevin manages the budget in consultation with the bank, fully debriefs all parties and maintains a constant dialogue with myself (as HR Manager) and trustees. Since we have worked together for a number of years, Kevin also appreciates some of the limitations we face ie budgets, and always comes up with a proactive approach and solution. His input is particularly valued by the bank trustee who is an actuary in our pensions department in Belgium Head Office.
Sharron King,
KBC Bank
Good, helpful guidance.
Christine Morris,
Twyford Bathrooms

Things to scare the chair of a DC scheme: number 2

DC is not DB: members are relying on trustees

The unfortunate reality is that, for many defined contribution (DC) schemes, the chair of trustees is often more familiar with defined benefit (DB) than DC arrangements. Despite being with us for decades, DC is still often regarded as ‘a brave new world’ or the poor relation. Historically, DC has been relegated to the end of the trustee meeting agenda. Too often time runs out and the DC scheme or section is not given the consideration it deserves.

This is perhaps an understandable mindset as DB schemes have been around far longer and many employers and trustees will still be dealing with closed or legacy DB arrangements with big deficits that involve scary numbers. That doesn’t help DC members one bit though. After all, unlike DB members, their benefits will be directly affected by the pot of money that sits in their scheme at the point they retire. Very few DC members have the knowledge or enthusiasm needed to properly manage their own pension pot – they are relying on the trustees to apply their experience and understanding to ensure their pension scheme is managed properly.

It is solely up to the trustee Chair to ensure discussions regarding DC matters are given a higher priority. Placing them further up the meeting agenda so they are considered at an earlier stage in the meeting when energy levels are higher is a good start. Ensuring your trustee board has the right knowledge and understanding to properly assess DC issues is vital. This may require regular trustee training and, for some, adding independent expertise to the board may prove invaluable.

Scary thought

Not making the time to properly consider the governance of your DC scheme may be costly. Finding the time to properly consider DC governance is not easy either, nor is finding the time to undertake the required amount of training.

Trustee Chairs must take the lead and show proper diligence towards the governance of their DC scheme. They must also be unafraid to recognise when appropriate skills on the trustee board are lacking.

This 'scary thought' series will run up to our Scary DC Breakfast in January 2016. This roundtable is designed for DC scheme chairs or trustees, pension managers, finance directors and other employer representatives. Register to attend here.

 

 

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