Client feedback


They have helped us save much more and created a cohesive plan to de-risk whilst building an integrated pension team.
Sally-Anne Borrill,
T-Systems
Excellent support leading fiduciary management tender and availability during difficult pandemic period. Pragmatic, helpful approach and lovely to deal with.
Mark Berry ,
RM
Ann and her team are very knowledgeable and proactive, liaise well with our other advisers and provide the Trustees with an invaluable secretarial service.
Ian Edwards,
Chair of Trustees, Comet
I wanted to look at the effectiveness of our trustee board, so Gillian, our PSGS scheme secretary, provided their trustee self-assessment tool to help me gather thoughts and opinions from others on the board. The tool was extremely easy to use and asked all the right questions to help me collect the information I needed as Trustee Chair. It is a great example of the way PSGS shares knowledge with their clients and makes dealing with key governance issues easy. As well as enabling me to meet one of the Regulator’s 21st century trusteeship requirements, using the tool has flagged trustee training needs and ways we could improve trustee meetings further.
Claire Silvester,
Vector Aerospace
I work with Wayne and Kirsty. They really understand our business - they work with the company while retaining independence and ensuring compliance. They are a joy and pleasure to work with.
Neil McCawley ,
Ferguson plc
Good, helpful guidance.
Christine Morris,
Twyford Bathrooms

A catch up job that got me thinking

In the past, when you worked between Christmas and New Year you would often go into the office and have a bit of a clear out. It was the time you realised there were things you hadn’t looked at for ages and no-one had followed up on, so they could be filed or binned leaving the desk clear for the new year to come. Then you’d probably land up at the pub for a long lunch with the few colleagues also in the office, possibly checking out the sales in the shops enroute back to look at your emails one last time. Job done.

Those were the days!

Last year, I found there was really no escaping a job that had been sitting on my ‘to do’ list for well over a year – a bad admission for a pension scheme secretary, but there were good reasons! The task in question was to write a short member guide for a defined benefit (DB) pension scheme. With most DB schemes closed to future accrual for quite some time now, across the industry, we haven’t seen much need to update DB member booklets. However, there are still a lot of people with deferred pensions in DB schemes.

The guide I produced was aimed at these members, so it simply laid out how the pension they had built up in the scheme would increase in deferment, the options open to them for drawing that pension, the alternative transfer value option and benefits on death prior to drawing the pension. It will just be given to those members who request a booklet, but it would no doubt also be useful for a member’s independent financial adviser (IFA) when a transfer value is requested. Easy to provide as a soft copy or run off the printer as and when a hard copy is required.

Nothing earth shattering, but it did make me look at the actual benefits payable. I realised, although DB schemes are generally pretty generous and a ‘good thing’, they really don’t work out so well if you die in deferment! Happily, most people are living longer and death in deferment doesn’t happen regularly but I’m not sure many deferred members would be aware of the different value of benefits for their dependants.

For many DB schemes only a fairly miserly pension is payable to a deferred member’s spouse, although many would also grant a discretionary pension to another dependant in the absence of a spouse. For some members with no spouse, the only benefit payable could simply be a refund of member contributions.

This made me appreciate there are very good reasons for a member to transfer out of a DB pension scheme in certain circumstances. It also highlighted the importance of members having access to good financial advice (or at least clear guidance) – but that’s a task for another day. In the meantime, at least we now have an up to date member guide!

 

 

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