Client feedback


Very happy with service.
Christine Morris,
Twyford Bathrooms
It’s a pleasure working with key members of the PSGS team: their experience and leadership means that they know how to get the job done, working in partnership with fellow trustees, employers and advisers to achieve the best result for members.
Mark Smith,
Partner at Taylor Wessing
Excellent support leading fiduciary management tender and availability during difficult pandemic period. Pragmatic, helpful approach and lovely to deal with.
Mark Berry ,
RM
Provided insight into what other schemes do - useful intelligence. High quality.
Thomas Mercier ,
Invensys
Back in the day there was a large trustee board, with several independents (from the financial world) and the ex-Chairman of the company was offered the role as Chair of Trustees as a sweetener when he stepped down. Unionised company then divided - broad range of active members. They needed some expertise, consistency and leadership during this time. Wanted a serious/professional to lead and guide the trustees.
Dave Benstead ,
Diodes Zetex
As a pensions novice, I felt that the trustee training course gave me a good grounding.
Will Court

Managing costs and delivering value

I’m privileged to act as both an independent trustee and a professional scheme secretary. Although the roles are quite different, I find each brings benefit to the other – and never more so than when it comes to managing pension scheme advisers and their costs.

Keep advisers on their toes

For one scheme where I’m trustee secretary, the actuary advised the cost of producing a section 179 valuation (to check the potential reduction in the scheme’s Pension Protection Fund (PPF) levy) was £2,000. If that proved beneficial, the cost to produce the s179 certificate would be another £2,000.

I pointed out on all my other schemes the actuary gives a good indication as to whether submitting a section 179 certificate would be beneficial and makes no charge for this. The pension trustees then pay for the certificate if required. The actuary agreed, so I saved this client the ‘initial’ £2,000 and halved the cost.

Check SIP costs carefully

To help the pension trustees action the upcoming changes required for a scheme’s Statement of Investment Principles (SIP), another client’s investment adviser included the following tasks and costs in their proposal:

Sharing experience

I took on (as scheme secretary) a £280m defined benefit (DB) pension scheme in September. Initially the Chair thought fortnightly calls would be the way forward, but we quickly swapped to weekly. Recently, during a particularly tricky valuation process, it became almost every other day. The Chair has appreciated speaking to me as a sounding board independent of the advisers and I’ve been able to share my experience of dealing with The Pensions Regulator about valuations on other schemes where I’m a pension trustee.

As a paid professional, I’m always mindful of the need to deliver value for my clients. I can do that, in part, by managing scheme advisers, scoping their work correctly and knowing from experience when fees look high; but we need to deliver value too. Sharing experience is a key way of doing this.

 

 

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