Client feedback


I wanted to look at the effectiveness of our trustee board, so Gillian, our PSGS scheme secretary, provided their trustee self-assessment tool to help me gather thoughts and opinions from others on the board. The tool was extremely easy to use and asked all the right questions to help me collect the information I needed as Trustee Chair. It is a great example of the way PSGS shares knowledge with their clients and makes dealing with key governance issues easy. As well as enabling me to meet one of the Regulator’s 21st century trusteeship requirements, using the tool has flagged trustee training needs and ways we could improve trustee meetings further.
Claire Silvester,
Vector Aerospace
PSGS have provided sound and professional advice through a number of difficult pension decisions – would thoroughly recommend.
George Batho ,
HR Director, Linde Material Handling
I find Colin proactive rather than reactive. He is also supportive.
We have a good partnership the team really understand what we need and our knowledge eg budgets - "we don't have a referee" - very helpful. Challenge advisers but with a practical objective. Thanks to PSGS, GMP equalisation has been just a process.
Stephen Allaker ,
Bristol Myers-Squibb
The trustee training course lecturers' explanations and willingness to answer questions were most valuable - even silly ones - although I have learnt there are no 'silly questions' that trustees should ask.
Anonymous
Wish I'd had the opportunity to do the Trustee training course sooner!
Stuart Atkins,
Raleigh UK Ltd

A typical day in the life of a pension scheme secretary

I keep being asked what my role within PSIT actually is and what I actually do. It has made me question whether people in the pensions world - including many pension trustees - really understand what a difference a professional trustee secretary could make to their board.

People assume we are simply a ‘secretary’, but the Secretary to the Trustee role is a lot more than just making meeting arrangements and taking minutes. We have a specific role on the pension trustee board and are a point of contact for all third parties including advisers, the Pensions Regulator, the sponsoring employer and pension scheme members.

Trustee secretaries work on a variety of pension schemes and experience different issues on a daily basis. If you have an issue or concern to resolve, we’ve probably seen it before! We work on behalf of pension trustees to ensure they meet governance requirements and are compliant with the never ending list of regulations. This is especially important given that the Pensions Regulator is focusing on the quality of trusteeship, governance and the implementation of GDPR.

So, for all those who want to know more, here is a typical day in my working life...

Dear diary

Handled lots of emails on all sorts of issues.

09:30 - Conference call with a pension trustee board and its advisers to discuss an employer covenant report and the detrimental effect a corporate transaction might have on the scheme’s employer covenant.

10:45 - Arranging for an annual report and accounts to be signed on behalf of a trustee board.

11.00 - Drafting a pension member newsletter for review and agreement by the trustees.

13:00 - Reviewing and formulating a recommendation to the pension trustees for a recent death in deferment case.

14:30 - Preparing for a trustees’ meeting the following day.

15.45 - Requesting details of a scheme sponsor’s financial performance in advance of a trustees’ meeting the following week.

16:15 - Liaising with the sponsoring employer’s accounts department to arrange payment of adviser invoices.

16:30 - Reporting changes to a pension trustee board structure on Companies House.

17:30 – Sign off and run for the train home that I’m about to miss!

 

 

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