Client feedback


These days, Boards need real expertise on tap (with excellent back-up) to cope with a constantly evolving and more regulated environment. PSGS is geared to delivering that.
Ray Pygott,
Partner at KPMG LLP
Clare Owen has been a really excellent scheme secretary
When requesting information by email, I have noticed that there is 'out of hours activity' to answer me. I regard this as a stand out 'above and beyond' - impressed.
Appointing Kevin as KBC professional trustee was one of the best decisions the bank took. He complements the other two trustees and also appreciates the position of the employer too. The experience a professional trustee adds is invaluable and they can share their knowledge and market practice within the KBC plan. Kevin manages the budget in consultation with the bank, fully debriefs all parties and maintains a constant dialogue with myself (as HR Manager) and trustees. Since we have worked together for a number of years, Kevin also appreciates some of the limitations we face ie budgets, and always comes up with a proactive approach and solution. His input is particularly valued by the bank trustee who is an actuary in our pensions department in Belgium Head Office.
Sharron King,
KBC Bank
Very broad, comprehensive trustee training course covering a wide range of topics. Excellent!
Tom Graham,
Star Group Pension Scheme
Kathy, may l take this opportunity to thank you for your assistance. There were many times l thought l was losing my mind during my efforts with Aviva. You were a pillar of support for me and you saw my case through to the very end. I cannot thank you enough but thank you again. It is through people like you who strive for professional fairness as well as thoroughness, HCA has such a good reputation.
Ethel Chimutwe,
HCA International Ltd Staff Retirement Benefits Scheme

A typical day in the life of a pension scheme secretary

I keep being asked what my role within PSIT actually is and what I actually do. It has made me question whether people in the pensions world - including many pension trustees - really understand what a difference a professional trustee secretary could make to their board.

People assume we are simply a ‘secretary’, but the Secretary to the Trustee role is a lot more than just making meeting arrangements and taking minutes. We have a specific role on the pension trustee board and are a point of contact for all third parties including advisers, the Pensions Regulator, the sponsoring employer and pension scheme members.

Trustee secretaries work on a variety of pension schemes and experience different issues on a daily basis. If you have an issue or concern to resolve, we’ve probably seen it before! We work on behalf of pension trustees to ensure they meet governance requirements and are compliant with the never ending list of regulations. This is especially important given that the Pensions Regulator is focusing on the quality of trusteeship, governance and the implementation of GDPR.

So, for all those who want to know more, here is a typical day in my working life...

Dear diary

Handled lots of emails on all sorts of issues.

09:30 - Conference call with a pension trustee board and its advisers to discuss an employer covenant report and the detrimental effect a corporate transaction might have on the scheme’s employer covenant.

10:45 - Arranging for an annual report and accounts to be signed on behalf of a trustee board.

11.00 - Drafting a pension member newsletter for review and agreement by the trustees.

13:00 - Reviewing and formulating a recommendation to the pension trustees for a recent death in deferment case.

14:30 - Preparing for a trustees’ meeting the following day.

15.45 - Requesting details of a scheme sponsor’s financial performance in advance of a trustees’ meeting the following week.

16:15 - Liaising with the sponsoring employer’s accounts department to arrange payment of adviser invoices.

16:30 - Reporting changes to a pension trustee board structure on Companies House.

17:30 – Sign off and run for the train home that I’m about to miss!

 

 

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