Client feedback


Claire offers a very approachable, professional and balanced service, recognising her obligations to the Scheme but providing an awareness of the Employer's perspective. We value Claire's wider industry knowledge and the experience she brings.
Very professional and engaged service.
Danny Nussbaum,
HR Director, Volvo
Many organisations and people provide the services that clients need. In my opinion, the differentiator is in the way those services are provided and to that extent, Kathy embodies the qualities that I have come to value from PSITL. Kathy is organised but not fussy; diligent but not dogmatic; persistent without being pushy and compliant in a pragmatic way. Whilst she takes ownership and drives issues forward, Kathy is a team player who uses her and her colleagues experience to provide services to her trustee client whilst working closely with those like me representing the sponsoring employer. She works collaboratively with advisers but constructively challenges the scope of services, fees and service standards whenever necessary and makes sure that member needs are always taken into account. I enjoy working with her and trust that she will deliver what is required by the trustee and the members they represent in a manner satisfactory to the sponsoring employer.
Stuart Barker,
Internal Pensions Consultant, RSPCA
Excellent communication - the trustee training course facilitators were clearly knowledgeable and very experienced in their field and able to convey concept and information in a way I was able to understand.
Phillipa McFadyen,
RSPCA
Stuart is a very experienced and good leader and certainly has met expectations.
Christopher MacFarlane ,
Bristow Group
A major problem with the pension fund needed skilled, constructive help - which was given!

Compliance, enforcement & penalties: a warning to trustees

With two new compliance and enforcement bulletins issued on the same day, the Pensions Regulator (tPR) is making it clear pension trustees who fail in their duties will face penalties. The topics covered in tPR’s statements were two core pension scheme governance requirements - the scheme return and the chair’s statement for defined contribution (DC) schemes.

They highlight a worrying lack of governance and understanding of trustee responsibilities for some smaller pension schemes (under 100 members). Trustees of these schemes are more likely to fail to comply, with many indicating they were not aware of the chair’s statement requirements.

Skeletons in the closet

If they are unaware of these very well-publicised requirements, what else is being overlooked?

The second case study given by tPR - a small scheme with an insurer and independent financial adviser (IFA) assisting the pension trustees with governance - does not surprise me. The trustees' excuse for not producing a chair’s statement was:

  1. They had been a pension trustee for a number of years and not had to complete a chair’s statement in the past!
  2. The insurer and their financial adviser had not told them about the requirement before they completed the scheme return!

This really is bad. Trustees cannot simply abdicate their responsibility for knowing the regulations. They should be keeping their trustee knowledge & understanding (TKU) up to date.

It makes me wonder whether there are many other schemes who stated on the scheme return they have completed a chair’s statement when they haven’t. Perhaps tPR will start asking pension trustees for a copy of their chair’s statements to check compliance.

But we don’t have the budget…

Employers with small schemes and tight budgets can be nervous of appointing a professional trustee who can help ensure penalty-free compliance and manage their scheme more effectively. Many see it as an additional layer of cost, which they believe they cannot afford. That’s not looking at the whole picture.

We act as professional pension trustee for a number of small schemes including those with under a 100 lives. Our remit includes managing scheme budgets and getting the best value out of advisers by focusing them on the key issues. This means scheme governance improves without increasing (and often reducing) the overall spend on advisory fees. Happy employer, happy regulator, happy scheme members!

 

 

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