Client feedback


Excellent, very strong relationship. Good understanding of our needs. We can absolutely rely on PSGS.
David Onion ,
Volvo Group
These days, Boards need real expertise on tap (with excellent back-up) to cope with a constantly evolving and more regulated environment. PSGS is geared to delivering that.
Ray Pygott,
Partner at KPMG LLP
When requesting information by email, I have noticed that there is 'out of hours activity' to answer me. I regard this as a stand out 'above and beyond' - impressed.
​We are extremely pleased with the appointment we made. The way Ian reacts to us and works with us is brilliant. We are very happy.
Katherine Cross,
Tyser
The trustee training course lecturers' explanations and willingness to answer questions were most valuable - even silly ones - although I have learnt there are no 'silly questions' that trustees should ask.
Anonymous
Excellent communication - the trustee training course facilitators were clearly knowledgeable and very experienced in their field and able to convey concept and information in a way I was able to understand.
Phillipa McFadyen,
RSPCA
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Why PSGS?

We offer clients high quality service, innovative thinking and true pension trustee and pension governance expertise, delivered with personality and professionalism.


What do our clients think?

“Brilliant to work with - inspiring confidence that risks are anticipated and well-managed and adding huge value by sharing expertise and best practice.” - Mark Berry, RM

Clients are the best judge of the value we add. They assess our performance regularly via an independently conducted satisfaction survey. The results demonstrate what clients truly think of PSGS and the service we provide. Highlights of the results include:

  • PSGS has met client expectations 100% of the time - and exceeded expectations for 77%
  • overall satisfaction with PSGS’s service is rated as 4.9 out of 5

Read the full client satisfaction survey results here

PSGS’ service is tailored to meet the needs of each individual client. The benefits of working with us include:

  • A focus on moving your pension scheme strategy forwards – delivered in a friendly & collaborative way.
  • Certainty & no surprises - delivered ‘by default’ through our partnership approach to working with pension trustees, pension scheme sponsors and advisers. We spot key issues and act decisively on them – we recognise likely problems in advance and ensure that they’re dealt with them promptly, efficiently, properly and pragmatically.
  • Sharing relevant & valuable experience - operating as one team means we don’t work in silos. We share knowledge and experience gained across a wide universe of pension schemes and advisers across our team and with our clients.
  • Efficiency – we use technology smartly to work proactively with pension trustees, the scheme sponsor and advisers on new ideas and issues, monitor actions and evidence decision making.
  • Cost management - we have a proven ability to manage advisers, their fees and scope of advice & we’re committed to offering fixed, transparent fees and value for money ourselves.

We believe having access to a complete range of pensions, financial and investment management expertise is fundamental to the successful running of any pension scheme, so we provide every client with access to a strong team with all the extensive experience and very wide range of skills they need.

Speak direct to our specialist in this area

Picture of Wayne Phelan independent trustee at PSIT

Wayne Phelan

Managing Director

Or call us on:

0118 207 2900

Read more

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Call: 0118 207 2900

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