Client feedback


Appointing Kevin as KBC professional trustee was one of the best decisions the bank took. He complements the other two trustees and also appreciates the position of the employer too. The experience a professional trustee adds is invaluable and they can share their knowledge and market practice within the KBC plan. Kevin manages the budget in consultation with the bank, fully debriefs all parties and maintains a constant dialogue with myself (as HR Manager) and trustees. Since we have worked together for a number of years, Kevin also appreciates some of the limitations we face ie budgets, and always comes up with a proactive approach and solution. His input is particularly valued by the bank trustee who is an actuary in our pensions department in Belgium Head Office.
Sharron King,
KBC Bank
We have realised the benefit of having and independent trustee. Claire sees what general practice is like, so is able to guide us.
Anthony Bowen,
Colart Fine Art & Graphics
​They are very proactive and full of new ideas, they've brought better scheduling and better minute sets.
Paul Rudd,
Express Newspapers
We always receive an extremely high level of professionalism from PSGS, allowing us to make informed and appropriate decisions. Their advice is always timely and well received, allowing us to focus on what are the important key issues. They are always accessible and I would not hesitate to recommend their services!
Danny Nussbaum,
HR Director, Volvo Group UK Limited
Very professional and engaged service.
Danny Nussbaum,
HR Director, Volvo
Kathy, may l take this opportunity to thank you for your assistance. There were many times l thought l was losing my mind during my efforts with Aviva. You were a pillar of support for me and you saw my case through to the very end. I cannot thank you enough but thank you again. It is through people like you who strive for professional fairness as well as thoroughness, HCA has such a good reputation.
Ethel Chimutwe,
HCA International Ltd Staff Retirement Benefits Scheme
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Why PSGS?

We offer clients high quality service, innovative thinking and true pension trustee and pension governance expertise, delivered with personality and professionalism.


What do our clients think?

“Brilliant to work with - inspiring confidence that risks are anticipated and well-managed and adding huge value by sharing expertise and best practice.” - Mark Berry, RM

Clients are the best judge of the value we add. They assess our performance regularly via an independently conducted satisfaction survey. The results demonstrate what clients truly think of PSGS and the service we provide. Highlights of the results include:

  • PSGS has met client expectations 100% of the time - and exceeded expectations for 77%
  • overall satisfaction with PSGS’s service is rated as 4.9 out of 5

Read the full client satisfaction survey results here

PSGS’ service is tailored to meet the needs of each individual client. The benefits of working with us include:

  • A focus on moving your pension scheme strategy forwards – delivered in a friendly & collaborative way.
  • Certainty & no surprises - delivered ‘by default’ through our partnership approach to working with pension trustees, pension scheme sponsors and advisers. We spot key issues and act decisively on them – we recognise likely problems in advance and ensure that they’re dealt with them promptly, efficiently, properly and pragmatically.
  • Sharing relevant & valuable experience - operating as one team means we don’t work in silos. We share knowledge and experience gained across a wide universe of pension schemes and advisers across our team and with our clients.
  • Efficiency – we use technology smartly to work proactively with pension trustees, the scheme sponsor and advisers on new ideas and issues, monitor actions and evidence decision making.
  • Cost management - we have a proven ability to manage advisers, their fees and scope of advice & we’re committed to offering fixed, transparent fees and value for money ourselves.

We believe having access to a complete range of pensions, financial and investment management expertise is fundamental to the successful running of any pension scheme, so we provide every client with access to a strong team with all the extensive experience and very wide range of skills they need.

Speak direct to our specialist in this area

Picture of Wayne Phelan independent trustee at PSIT

Wayne Phelan

Managing Director

Or call us on:

0118 207 2900

Read more

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